Frequently Asked Questions

Everything you need to know about your colorful shopping experience.

How do I find my perfect seasonal color palette?

We offer an online color quiz and detailed style guides to help you identify whether you are a Spring, Summer, Autumn, or Winter, ensuring you choose the most flattering shades.

What is your return policy for international orders?

We offer a 28-day return window for all orders. Items must be unworn, in their original packaging, and with all tags attached to qualify for a full refund.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days, while international delivery usually arrives within 7-10 business days depending on the destination and customs processing.

Are your fabrics sustainably sourced?

Yes, we prioritize high-quality, long-lasting materials such as organic cotton and Tencel, working closely with ethical factories to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Clearpay.

How should I care for my Kettlewell garments?

To maintain the vibrancy of our colors, we recommend washing your items at 30°C with similar colors and avoiding tumble drying to preserve the fabric's integrity.